10AM - 6PM Tues-Wed & Fri, 10AM-8PM Thurs, 9AM - 5PM Sat  

Policies & Procedures

Policies & Procedures

A few good notes to make your visit more enjoyable...

 IMPORTANT: You are responsible for advising your skin care specialist if you are using any treatments conflicting with waxing or acid peels. When receiving body services, such as body scrubs or mud masques, we recommend that you wear a dark bikini or set of underwear & bring fresh undergarments; for bikini/brazilian waxing, please arrive freshly showered.

Massage Appointments: Gender preference must be requested at the time of booking. For females receiving massage, please inform us if you're with child and how far along you are: we cannot perform massages in first trimester.

 Gift Certificates: Gift certificates must be presented in good condition upon arrival. Certificate number will be required to book appointments; appointments, products, and services provided using a gift certificate are subject to availability.

 Children: Children receiving a spa service (no age limit on hair) must be at least 10 years old (unless discussed and permitted by a staff member), accompanied by their parent/guardian, and given written permission on a consent form if under the age of 18. All children are expected to be on their best behavior and may not be left unattended.

 Check In: Gift certificates, discounted vouchers, and coupons must be redeemed at the front desk before services are rendered. You may have it printed or available on your mobile device to show the front desk.

 Timing: Your time is important to us, so please arrive at least 10-15 minutes prior to your scheduled time for any paperwork or other check in activities that may be necessary. We cannot guarantee all requested services or full times expected for arriving at the scheduled time or late arrival.

Gratuity: We appreciate any and all gratuities. There will be a 18% gratuity added for Special Event Services and Parties of 3 or more recipients. All other Services and Packages do not include gratuity. As a guideline, most clients tip from 15-25%.

Payments:  We accept Visa, Mastercard, Discover, American Express, Elite Salon & Day Spa Gift Certificates and cash.

Prepaid Reservation: All spa packages or custom packages (three or more services that each originally cost $29 or more) must be prepaid at the time of booking. For Special Event Services, a 50% non-refundable deposit is required at the time of booking. The remaining balances are required 7-30 days prior to the event date. All services may be required to pay at minimum a 50% non-refundable deposit at the time of booking to reserve an appointment; the deposit will come off your owed balance.

Refunds: For refunds, please call to speak with a manager. Please note, refunds are subject to approval and, therefore, are not guaranteed. Gift certificates are transferable.

Cancellation and Rescheduling: While we realize that emergencies may occur, there will be a charge of 100% of the scheduled service for less than 24 hours notice of cancellation or rescheduling. This enables your service provider to receive his/her commission for loss of time. This policy also applies to clients with appointments using any of the following: gift certificate, coupon, discounted voucher, and an account balance; these appointments with payments that are forfeited for no show appointments may require additional fees be paid to be rescheduled.